Community Wheels Inc would like to assure all our clients that we as an organisation are undertaking all necessary steps to keep you, our drivers and staff safe in the wake of the COVID-19 outbreak. We understand these are tough times and Community Wheels is doing the best we can to ensure the health and safety of our clients, staff and volunteers. We are closely following guidelines as outlined by the Department of Health and will update our processes to remain compliant with any changes as and when announced in the coming weeks or months.

Some operational changes that we have implemented with immediate effect are:

• All social outings and events organised by Community Wheels have been postponed until 18 April 2020. We will review the situation again near that date and communicate the next steps accordingly.
• Clients who have already booked for outings until 18 April 2020 will remain on the list when we are ready to deliver these services again.
• Transport services for medical and doctors’ appointments, shopping, and to meet next of kin will continue as normal for the time being.
• All drivers have been instructed to maintain the highest possible level of hygiene during client transportation. These instructions include but not limited to:
  • All vehicle equipment including door handles, steering wheels, seat belts etc. must be wiped down with anti-bacterial wipes at the start and end of their shift.
  • All vehicle equipment must be wiped down with anti-bacterial wipes at least three times during the shift and after coming into contact with a passenger or visitor.
  • Drivers must wear gloves at all times when cleaning vehicles.
  • Drivers must wear gloves when assisting passengers.
  • Offer a facial mask to a passenger who may show flu-like symptoms.

Our drivers work closely with the elderly and people with a disability who seem to be the most at risk of an infection. We therefore ask you to please inform our bookings staff at the time of your booking if you are having any flu-like symptoms. We also ask you to please wear a mask during your transport if you have any symptoms. This is essential in curbing the rate of transmission of the virus and to keep our community safe.

Community Wheels appreciates your understanding in these tough times. We are confident that together we can overcome this adversity and stop COVID-19 in its tracks.

We have an important update about our new booking system.

Due to higher intake of bookings and growing trip numbers, we are changing our booking systems to accommodate more trips and improve driver efficiency.

To ensure this new system is a success, we kindly ask you to tell us your appointment time and return time.