All About Our Service
Safe & Accessible Transport Services
Our trained drivers provide door-to-door transport service which means they will pick you up from your home or designated pickup location and drop you off at your destination.
For returns the drivers can pick you up from where they dropped you off, or from any other designated location, and return you safely home.
Services We Offer
Using a high caliber of drivers, our Individual Transport Program provides reliable, caring door-to-door service in one of our station wagons or minibuses.
Our 8 seat minibus has a wheelchair hoist for those in need.
Individual Transport helps clients to reach their medical and hospital appointments, along with any personal business appointments.
Out of area bookings are taken and provided, subject to availability of taxi vouchers.
Bookings are essential for all individual transport requests. A minimum of five days notice is requested for all individual transport bookings.
Community Wheels Inc offers regular group shopping trips to popular and accessible shopping centres such as Winston Hills, Carlingford Court, Bankstown and Auburn Shopping Centres.
If you wish to request transport to a shopping destination of your choice, please contact our office to make a booking.
Passengers on shopping trips are able to take the equivalent of four environmental shopping bags home on the bus and the driver will assist clients to the door with their shopping.
Point to Point Transport
Point to point transport is any service in a vehicle with 12 seats or less (including the driver) that can take customers on the route they choose, at the time that suits them, for a fare. This includes taxis, hire cars, tourist services and rideshare.
From 1 October 2019 Community Wheels has started providing point to point transport, to assist people in attending their medical appointments at Westmead hospital. This pilot service is available to residents living in Merrylands, Guildford and Granville. Based on the success of this service, we plan to rollout point to point transport in other areas within Parramatta and Cumberland.
For any queries related to point to point transport, please call our bookings staff on (02) 8868 1400.
Community Wheels Inc provides transport services to major hospital systems in the Western Sydney Local Health District (WSLHD) including Westmead Hospital, Blacktown Hospital and St Joseph Hospital in Auburn.
Further subsidized transport is offered to eligible patients requiring transport to the health facilities of WSLHD for dialysis or cancer treatment.
Starting 1st October 2019, Community Wheels Inc is also operating a shuttle bus service for people requiring return transport from Westmead Hospital to Merrylands, Guildford and Granville.
Bookings are essential for all medical transport requests. A minimum of five days’ notice is requested for all individual transport bookings.
Should you have difficulty meeting the requested contribution due to financial hardship, please contact our Client Liaison Coordinator at the earliest to discuss your individual circumstances.
Eligible NDIS participants will be charged a service contribution based on the number of kilometers travelled. For clients that are ineligible for subsidised service, full cost will be charged.
Please call our friendly booking staff to enquire about the contribution for your next trip.