All About Our Service

Safe & Accessible Transport Services

Community Wheels Inc uses a diverse fleet of vehicles to provide transport services to clients. Our fleet includes cars, vans, and buses that are operated by staff drivers and volunteers. We also have a number of wheelchair accessible vehicles.

Our trained drivers provide door-to-door transport service which means they will pick you up from your home or designated pickup location and drop you off at your destination. 

For returns the drivers can pick you up from where they dropped you off, or from any other designated location, and return you safely home.
Image

Services We Offer

Community Wheels Inc is committed to providing safe and reliable transport to all clients. We offer a range of services that include:
Image

Individual Transport

Image

Shopping

Image

Medical Appointments

Image

Social Outings

Image

Point to Point Transport

Image of a community wheels bus

Bus Hire

Individual Transport

Using a high caliber of drivers, our Individual Transport Program provides reliable, caring door-to-door service in one of our station wagons or minibuses.

Our 8 seat minibus has a wheelchair hoist for those in need.

Individual Transport helps clients to reach their medical and hospital appointments, along with any personal business appointments.

Out of area bookings are taken and provided, subject to availability of taxi vouchers.

Bookings are essential for all individual transport requests. A minimum of five days notice is requested for all individual transport bookings.

Image
Image

Shopping

Community Wheels Inc offers regular group shopping trips to popular and accessible shopping centres such as Winston Hills, Carlingford Court, Bankstown and Auburn Shopping Centres.

If you wish to request transport to a shopping destination of your choice, please contact our office to make a booking.

Passengers on shopping trips are able to take the equivalent of four environmental shopping bags home on the bus and the driver will assist clients to the door with their shopping.

Social Outings

Community Wheels Inc offers an extensive social outings program to all registered clients. 

We travel to the Central Coast, Illawarra, Southern Highlands, and Blue Mountains region, as well as a variety of locations within the Sydney Metropolitan Area.

Our outings are very popular and provide opportunities to get out and meet new people. We offer Saturday trips, visit outlaying clubs, cafes, nurseries, markets, factory outlets, and art galleries.

Bus costs are dependent on distance travelled. Lunch costs are at clients' own expense.

Image
Image

Point to Point Transport

Point to point transport is any service in a vehicle with 12 seats or less (including the driver) that can take customers on the route they choose, at the time that suits them, for a fare. This includes taxis, hire cars, tourist services and rideshare.

From 1 October 2019 Community Wheels has started providing point to point transport, to assist people in attending their medical appointments at Westmead hospital. This pilot service is available to residents living in Merrylands, Guildford and Granville. Based on the success of this service, we plan to rollout point to point transport in other areas within Parramatta and Cumberland.

For any queries related to point to point transport, please call our bookings staff on (02) 8868 1400.

Medical Appointments

Community Wheels Inc provides transport services to major hospital systems in the Western Sydney Local Health District (WSLHD) including Westmead Hospital, Blacktown Hospital and St Joseph Hospital in Auburn.

Further subsidized transport is offered to eligible patients requiring transport to the health facilities of WSLHD for dialysis or cancer treatment.

Starting 1st October 2019, Community Wheels Inc is also operating a shuttle bus service for people requiring return transport from Westmead Hospital to Merrylands, Guildford and Granville.

Bookings are essential for all medical transport requests. A minimum of five days’ notice is requested for all individual transport bookings.

Image

Bus Hire

The following buses are available for hire with or without a driver:

2 x Fuso Rosas

21 Seater

2 x Fuso Rosas

17 Seater + 1 Wheelchair

1 x Toyota Commuter

13 Seats

5 x Toyota Commuters

8 seats w/o wheelchair, 3 seats + 2 wheelchairs, or 5 seats + 1 wheelchair

For bus hire or for any other information about Community Wheels Services please call us on (02) 8868 1400

Areas Covered

Community Wheels Inc provides community transport services to residents in the City of Parramatta and Cumberland areas. Search for your address or have a look at our map to see if we can provide you with community transport services.

Fare Schedule

Our transports cost is subsidised by the Australian Government through the Commonwealth Home Support Programme (CHSP). All passengers are expected to contribute to the cost of service. The trip contribution varies depending on the destination and type of transporet service provided.

Should you have difficulty meeting the requested contribution due to financial hardship, please contact our Client Liaison Coordinator at the earliest to discuss your individual circumstances. 

Eligible NDIS participants will be charged a service contribution based on the number of kilometers travelled. For clients that are ineligible for subsidised service, full cost will be charged. 

Please call our friendly booking staff to enquire about the contribution for your next trip.
Image